Support Centre

  1. Home
  2. Support Centre
Skip to content
PRESS IPTV / Support Centre

Support Centre

Real help, from your first question onward.

Television displaying an illustrated IPTV streaming interfaceSTREAM YOUR WAY ↗
↗24/7 SUPPORT

Let's talk it through.

Questions about a plan, trial or compatible player? Start here.

Open live chat →◎ACCOUNT HELP

Keep track of your request.

Open a ticket for service, billing or activation help.

Create a ticket →▤SELF SERVICE

Your account, in one place.

Find your services, invoices and existing support conversations.

Visit your client area →
A FASTER START TO YOUR CONVERSATION

Help us
help you.

  • Your device model and operating system.
  • The player or app you are using.
  • The error message and when it appears.
  • Your order or service reference, if available.

Prefer a step-by-step guide?

Our setup guide covers the basics, from choosing a player to finding your activation details.

Read the setup guide ↗

A little help goes a long way.

Ask us about your device, plan or account.

Get in touch ↗
THE RIGHT HELP, WITH THE RIGHT DETAILS

Let’s get to the useful part.

Questions before purchase

Tell us which device you use, how many people may watch at once and which content you want to confirm. Email or WhatsApp is a useful starting point for compatibility and plan questions.

An existing order

Have your order or invoice number ready. Use your account email so the team can identify the correct service. A support ticket keeps replies and attachments together for later reference.

A playback issue

Explain whether the issue affects one channel, several channels or the entire player. Include the approximate time, device and player. Tell us whether the issue also occurs after restarting the player and checking the connection.

Email support ↗WhatsApp +1 628 69978 28 →